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19 YEARS OF PROFESSIONAL EXPERIENCE IN ABOVE GROUND POOL INSTALLATIONS 863-661-2655
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Terms & Conditions Return Policy
Above
Ground Pool Professionals will accept return on any item (except
custom or special order) in new, unused/unopened condition within 30
days of purchase for a refund less any shipping and handling charges and a 25%
restocking fee. All returns require a Return Merchandise Authorization
number (RMA#). If you have a return, please contact Customer Service for
the RMA# and return instructions. Any returns shipped without RMA numbers
will not be accepted. Customers are
responsible for the cost of shipping back unwanted items. All returned
items must be in their complete, intact, original packaging.
Upon receipt, the item will be inspected to ensure it is in new, resalable
condition. This includes the condition of the original packaging as we
cannot resell any items with damaged packaging. Upon approval, a refund
will be issued via the payment method originally used to place the
order. Please note that the refund amount will be for the original
purchase price minus shipping and handling and a 25% restocking fee.
Custom and special orders may not be returned. Any freight
damaged product must be reported to Above Ground Pool
Professionals
within 7 days of receiving your shipment. If freight damage is reported
after 7 days of receiving your shipment, Above Ground Pool
Professionals
will be unable to issue a credit or exchange of merchandise. Please open
and inspect your packages upon receipt. If freight damage is apparent,
you must open the packaging in the presence of the carrier to examine the
product. If you find that the product is damaged, this is the time at
which you can refuse your shipment. Please note that Above
Ground Pool Professionals will replace the damaged item once the freight claim has been
awarded by the freight carrier. In some cases this may take as long as 30
- 60 days. If your product
is not functioning properly, please call the manufacturer of your product as
soon as possible (but not later than 30 days from purchase). In most
instances, the manufacturer can assist you in diagnosing and resolving your
product problems. WARRANTY CANCELLATIONS All cancelled
orders prior to shipment will incur a 25% cancellation charge. International
Orders will incur a cancellation charge of 30%. There is a tremendous amount of
logistics going into the packaging and preparing a pool for shipping which is
the cause for this high cancellation rate. Please be sure of your
purchase. All cancellations must receive a voice authorization. Orders
cannot be canceled by e-mail or voice-mail FINAL
NOTE
**FREE INSTALLATION for Florida residents. **Free Installation For Florida home owners who have purchased any size Atlantis above ground pool from this website. Customer is responsible for obtaining permits if required in there city and locating utility lines and making sure that they do not run directly under or within 10 feet overhead from the pool. Customer must show the original sales receipt prior to installation. Installation includes the pool frame assembly on flat level ground consisting of sand which is free from any grass, rocks, roots or debris and liner installation. There will be an additional charge for grass, root ,rock and debris removal, leveling of pool site if off level more than 1 inch, filter assembly, sand and handling (if needed), patio blocks and installation (if ground is not firm), travel to job site to cover gas expense and herbicide application if needed. The installation appointment must be scheduled no later than 7 days of receiving the pool or you will forfeit your right to a free installation. If you must cancel or re-schedule an installation appointment for whatever reason, We require 3 days notice prior to your installation date and you must obtain a cancellation/re-schedule confirmation #. If when we arrive to install your pool no one is home, you will be charged for that visit and will need to re-schedule your appointment. Any additional fees will require payment of cash, certified check, or money orders only. Additional Labor Prices Leveling- $25
per inch (from high to low) for pools sizes up to 18', $30 per inch for sizes up
to 24' and $35 per inch for 25' or more. In order to
avoid any additional charges, make sure the pool will fit in the location that
you have chosen, Remove all grass and debris from the pool site, level site to
within 1 inch, apply an herbicide to prevent vegetation from growing, If ground
is not sand and/or has rocks in it put down a 2" base of sand (which is free
from any rocks or debris) on top and level to within 1".
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Above Ground Swimming Pool Contractor Specializing in Swimming Pool Installations. Serving all of Central Florida. Polk County, Hillsborough County, Orange County, Osceola County, Pasco County, Sumter County, Hardee County and Highlands County.
Send mail to Info@AboveGroundPoolProfessionals.com
with
questions or comments about this web site.
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